News Room | (Prime Economy) Aura Network Inc. Launches ASTRA R2.0, Next Generation…

(Prime Economy) Aura Network Inc. Launches ASTRA R2.0, Next Generation Integrated CTI Solution

(Original News source)

http://www.newsprime.co.kr/news/article.html?no=414665&sec_no=85#

Aura Network Inc. Launches ASTRA R2.0, Next Generation Integrated CTI Solution

"Leveraging expertise to leverage corporate communications contact center solutions“

[Prime Economy] Aura Network Inc. (Representative Lim Hyun-joo) is launching Astra 2.0, which is the integrated middleware of CTI (Computer and Telephony Integration).



Mr. Kyoungsuk Kim, Director as an Aura Network Inc. participated in Experience Association Avaya Seoul 2018 held in March. Ⓒ Aura Network

In Latin, the product name "ASTRA", which means "the glittering star of the universe," was selected through the consortium of employees.

"ASTRA is a brilliant solution that can provide smart functions that reflect customer center requirements," said Kyoungsuk Kim, executive director of Aura Network Inc.

"The veteran developer who has more than 20 years of experience in the customer center field has developed the core engine of ASTRA to reflect the requirements of the business," he said.

After developing ASTRA 1.0, Aura Network Inc. developed 2.0 version 1.5 for small contact center and focused on building large contact center.

ASTRA 2.0 uses a 1.0 engine and has been verified in terms of system stability. In addition, it is designed to run on Linux and virtualization based on the latest trends.

Unlike the existing CTI solution developed by CS method, ASTRA is developed as web-based HTML5, and it is easy to access and system monitoring and agent management are convenient.

In particular, the UI has become more beautiful and focused on ease of use. △ Designed to set various viewing methods, △ Intuitive dashboard that contains the essential elements of the user's view, and △ Various optional report extraction function.

Key features include smart call routing, status monitoring, integrated dashboard, electronic signboard design, softphone and call history reporting.

"ASTRA 2.0 can be expanded virtually infinitely from small to more than 3,000 customer centers, and it is easy to customize compared to other solutions, in addition to reasonable prices," said a network official.

The Aura Network Inc. that participated in the EXPERIENCE AVAYA SEOUL 2018 event held in March last year said that ASTRA has a strong interest in the company and customers.

Kim said, "It was a very fresh solution and there was a lot of detailed introduction and explanation requests."

We are currently building ASTRA 2.0 in finance and public. "We are highly evaluating the superiority of products at large insurance companies and local public institutions that are building ASTRA," the official said. "We are especially satisfied with the scalability and structure."

Based on customer-first priority, it is the goal of Aura Network Inc. to provide excellent customer service center consulting, best operating solution and service. More than 90% of the employees are veterans with more than 10 years of experience.

Kim said, "The Aura Network Inc. is a strong company that has excellent expertise and small size but can exert a great deal of effort." We are proud to be the best company that can cope with the rapid change of the market situation with high quality talent. .




Reporter: Kyuhee Cho(ckh@newsprime.co.kr)



Prime Economy (April 25, 2018)