News Room | Dong-A Ilbo [Smart Consumer] Contact Center Solution Solution from A t…

Dong-A Ilbo [Smart Consumer] Contact Center Solution Solution from A to Z... The Strength is 'soft power'

(Original News source)

http://news.donga.com/3/all/20170320/83407108/1#csidx5b9ddffadaab2b88a0d3268e0ea4031

[Smart Consumer] Contact Center Solution Solution from A to Z... The Strength is 'soft power'

Partnership with US Avaya

'Small Giants' Attention

"In the era of the 4th industrial revolution, responding quickly to change can gain a competitive edge." The contact center(IPCC), the evolving concept of call centers, is also introducing information technology (IT) technologies such as voice recognition and artificial intelligence As we expect to see a lot of changes, we will go into a more advanced system with enhanced multi-functions. " Hyunjoo Im, CEO of Aura Network Inc. (www.auranetwork.co.kr), emphasized that "All of our executives are flexible in the rapidly changing market conditions with expertise in the contact center area."
Established in 1999, Aura Network started as a specialized manufacturer of core parts used in call centers and now it has grown into a full-fledged enterprise specialized in communications. As a business partner of Avaya, a global company in the field of network solutions, There is responsible for consulting and designing IP telephony, IP contact center, unified communications and video network systems. Last year, There signed a select partnership with Avaya in Korea for the first time in Korea.
The contact center, which is unfamiliar to the general public, is a pivotal place to deal with existing voice call-oriented customer consultation through various routes such as e-mail, video call, and remote control. As the importance of customer contact services increases, the proportion of contact sets you have in the corporate business is increasing day by day, and it is starting to generate new sales. Aura Network offers cost-effective contact center building consulting based on customer preference, while offering the best operational solutions and services.
Almost 15 of the company's employees have been veterans for more than 10 years, and they are a big force in technology competitions. At the heart of this is CEO, Hyunjoo Im, who has experienced global marketing in more than 30 countries around the world. She and COO, Kyoungsuk Kim are very good leaders in the 4th Industrial Revolution era. They are called 'communication' and 'emotional management'. So, in the aura network, practitioners and owners constantly communicate, share values and get satisfactory results. Im said, "We are increasing the competitiveness of 'soft power' through real communication with our customers and internal employees." By changing our paradigm, we will grow into a small but powerful small-sizing company. "She said. Because its technology is superior to that of the company, the aura network, which is called "Small Giant", continues to make great strides in the field of contact center solutions.

Reporter: Seoksun Lee(suni12@donga.com)

Dong-A Ilbo (Mar 21, 2017)